What strategies can be used to design GenAI bots that effectively leverage diverse company data sources to help internal colleagues?
How can GenAI bots work as internal multi-agent systems to cater to the varying intents of different departments, such as sales, customer service, and product management?
What are the best practices for ensuring the quality and improving a GenAI bot?
What change management strategies and training programs can be implemented to drive the adoption of GenAI bots across all levels of the organization?
How can GenAI bots evolve from internal tools to customer-facing products or services, creating new revenue streams or enhancing customer engagement?